If you have a problem with using this site, these notes may help you:
Problem: I have not received my password
Solution: Passwords will take up to 5 minutes to reach you. After this
time, check for new email (click 'Refresh' on your browser button bar if using
web mail or press 'Send & Receive' if using a mail program like Outlook).
Do you have a SPAM FILTER or JUNK MAIL box? Please check these
folders as our automatic password emails can sometimes be blocked by these filters
or moved to a junk folder.
If it has not arrived
after 5 minutes, please click here to request a reminder.
If that does not solve your problem, please
Problem: My password does not work / I have forgotten my password
Solution: Your password is numeric, so it is made up of numbers only
and no letters. When logging in, please check that you have typed your email
address correctly and copied your password correctly. If both are correct, then
you must have registered more than once and are not using your live password.
Your first password, issued when you first registered, will be live until you
run out of credits.
If you are not sure
which password is live, request a reminder by clicking here.
Problem: I log in, but can't get to the guide / I keep being returned to
the log in page or registration form
Solution: Enter your log in details and press the log in button. Then
press the 'refresh' button on your browser. This is the button that looks like
two arrows going round in a circle.
Problem: When I try to log in with the correct password, I still cannot
get past the first page or stay 'not logged in'
Solution: You may experience this problem if you have cookies disabled
completely. The login uses sessions, which relies on temporary cookies (browsers
accept these by default). But if you have disabled cookies completely, half
the websites of the world won't work, including this one! If your company firewalls
are turned up to 11 that can do this too, but again that level of security will
stop lots of websites working.
To adjust your cookie settings in Internet Explorer, on the Tools drop-down
menu, click Internet Options. On the Privacy tab, move the slider up for a higher
level of privacy or down for a lower level of privacy.
Problem: I want to stop receiving cars for sale emails, but keep my account
Solution: You can stop, change or set up a second 'cars for sale' email
alert by logging in and using the email controls on the start page.
Problem: I want to stop all emails / unsubscribe / close my account
Solution: Simply enter your email address on the unsubscribe
If these notes do not solve your problem, please
Used Car Expert member benefits, passwords and access...
Website visitors who do not register can:
- Read most of the reviews, news and Q&A in the knowledgebase
- Use the national price guides (including adjust for mileage)
- Use the cars for sale section
Registered website visitors can do all of the above, plus:
- Read and print the unique fault check guides that tell you how to spot common
faults, wear items and signs of abuse
- Receive email alerts as suitable cars for sale come onto the market
- Adjust car prices for their region
- Receive brochures for the cars wanted
- Access all the restricted advice sections